Frequently Asked Questions
We believe that the work of the tea artisans that still adhere to time-honoured techniques from the initial handpicking of the leaves to their processing is what makes our teas exceptional.
Our teas and herbs are selected for their terroir, high grades, raw and natural flavours, and freshness.
All of our teas are naturally organic, with no hint of pesticides or fertilisers. Still, we have decided to add a European organic certification to almost all our teas and herbal infusions.
The organic logo of the European union on each tea’s individual webpage guarantees the certification.
We have a collection of organic and caffeine-free herbal blends. You can shop our infusions on this page.
The number of cups of tea will vary slightly by tea, depending on how strong you like your tea and how much tea is required per cup. Generally speaking, 125g of tea will make approximately 50 cups.
We source our teas from the finest artisans around the world; from the top tea-producing nations of China, India, Japan as well as South Africa. Our organic herbs come from all parts of Europe.
All our compositions are blended by hand in small batches in our atelier in the North of France.
Apart from our pu-erh teacakes that improve over time (see teacake section), regular tea tends to become tasteless after two years of storage. We generally recommend drinking our organic teas and infusions within one year of purchase.
Depending on the volume, weight and destination of your order you will be able to choose from different shipping options (La Poste, Mondial Relay, Chronopost, DHL).
It usually takes up to 3 to 4 working days for an order to arrive in Western Europe.
We accept VISA, Mastercard, AMEX, Maestro, ShopifyPay, ApplePay and GooglePay.
Customer satisfaction is our highest priority, and we are happy to help if you need to return an order or only a few products. You have the possibility to return your parcel within 7 days after receiving. Every article received damaged due to a lack of packaging will not be refunded.
The Tea Artisans will refund your bank account after receiving the returned parcel. Once products are received, the processing time is up to 10 working days.
We cater at corporate and private events. Please email us at firstname.lastname@example.org using “Catering” as subject line.
We do. Please refer to the wholesale section for further details about products, packaging and contact.
Please fill in the form in the Contact section, we will be happy to assist you as soon as possible.